Your questions - Payments on Air France

How do I obtain proof of payment for my flight?

Your electronic ticket/trip summary serves as your proof of purchase, such as an invoice. At the end of the booking process, you can request that a receipt be sent by e-mail.

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Can I purchase a ticket on the Air France website for a country other than my country of residence?

Certain banks will not process 3D Secure payments from a country other than your country of residence. 3D Secure is a secure online payment system that uses a single-use security code sent to you by your bank. Air France plays no part in providing this service.

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What should I do if my credit card is refused?

If your credit card is refused, take note of the error message that appears during the transaction and contact our online help service.

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Payment methods

What does 3D Secure mean?

3D Secure™ (or 3DS) is a secure online payment service available for Visa and MasterCard cards. The authentication procedure is simple and involves 3 steps.

  • Place your booking and enter your debit or credit card information.
  • If the security system is activated for your card, a 3D Secure™ window will open. Your bank will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone.
  • Once you enter the correct security code and your payment is accepted, your booking is confirmed.

The 3D Secure™ payment system is available through your bank under the name "Verified by Visa" for Visa cards or "Mastercard SecureCode" for Mastercard cards.Please contact your bank for complete information on this service and the terms of use. Please note: After 3 failed authentication attempts, your transaction will be canceled and a hold will be placed on your card. In this case, you will have to contact your bank.

More information on 3D Secure payments

Are payments on the Air France website secure?

All payments made on the Air France websites are secure. The "s" appearing after "http" in the URL indicates that you are viewing a secure page. Air France also uses the secure online payment and authentication service 3D Secure™, known as "Verified by Visa" for Visa cards and "MasterCard SecureCode" for MasterCard cards.

More information on 3D Secure payments